We do not overbook. To us, a reservation is a promise — we promise that your reservation will be honored. We guarantee your reservation will be available to you on your confirmed tour date and time. We will not sell your tour ticket to anyone else under any circumstances as long as you hold the reservation. For this reason, we may have to turn away guests and potential revenue. Once your reservation has been confirmed, we must enforce the following policies:
All sales are final. No refunds available. Tickets, vouchers, coupons and gift certificates sold are non-refundable. Rescheduling available with proper Notification of Cancellation.
RESCHEDULING: Cancellations must be received by phone or email 72 hours in advance of any and all confirmed tour dates. Please check your confirmation carefully. If you are not present at the appointed place and time, as indicated on your confirmation, your reservation is deemed cancelled. If training is in progress, you are too late for participation. No shows and late arrivals are forteited without proper Notification of Cancellation.
Expiration Dates: Please be aware of expiration dates on purchased voucher(s) and coupon(s). We do not honor expired vouchers or coupons. The original amount paid per voucher or coupon may be applied towards the purchase of a new tour ticket at regular prices. This includes all Groupons, Got Daily Deals, Yelp, Zozi, Living Social, Amazon Local, Segway Santa Cruz Vouchers, and Special offers or coupons.
REFUND POLICY: All sales are final. Tour tickets, vouchers, coupons and gift certificates purchased are NON-REFUNDABLE.
Incurred Loses: Segway Santa Cruz cannot be held responsible for any losses incurred whether on account of non-refundable air tickets, hotel accommodations, transportation rentals, extra expenses due to travel delays, or flight cancellation.
Safety Cancellation: Segway Santa Cruz reserves the right to refuse service to one or more participants found to be endangering the safety of themselves, others, or the environment. Said participants will be asked to leave the tour. No vouchers will be given in these situation.
Weather Cancellation: Segway Santa Cruz reserves the right to cancel a scheduled tour up to an hour's notice due to an act of nature such as lightning, thunder, rain or high winds. We make every effort to maintain normal operation. If a tour is cancelled, guests will be issued a voucher to tour at a later date. Out of town guests may request a refund.
Segway Santa Cruz reserves the right to... decline, or accept, any person/persons as participants of any tour, and to substitute carriers or any other qualified leader, or to alter the itinerary of the program at any time, when deemed appropriate or advisable without penalty or liability. Segway Santa Cruz reserves the right to modify, or cancel, a tour one hour prior to departure in which case participants will be allowed to reschedule.